New hardware purchased from Portrait Displays, Inc. include a one-year limited warranty. Refurbished hardware is warranted for 90 days. Any new hardware sold by Portrait Displays, Inc. that is found defective within the first year, or any refurbished hardware found defective within the first 90 days, will be repaired or replaced by Portrait Displays, Inc., provided the defects are unrelated to any abuse or misuse of the product. Abuse or misuse of hardware may include improper cord wrapping, exposure to severe elements or improper storage. Portrait Displays, Inc. will determine whether a product has been abused or misused at its sole discretion. Shipping costs for sending a defective product to Portrait Displays, Inc. for repairs or replacement is the responsibility of the customer, however Portrait Displays, Inc. will cover return shipping for repaired or replaced hardware.

To send in a defective product under warranty, please contact customer service at customerservice@portrait.com.

Returns:

Hardware

Portrait Displays, Inc. will accept returns for thirty (30) days upon receipt of hardware. Please contact customerservice@portrait.com to receive an RMA# (Return Merchandise Authorization Number) and shipping instructions. Returned equipment without an RMA# issued will incur a 15% restocking fee.

Software

Portrait Displays, Inc. will not issue refunds on any software purchased. Portrait Displays, Inc. will work diligently to resolve any issue(s) that may occur with software items. If you are experiencing problems with our software, please contact our Technical Support department at calman-support@portrait.com.

Hardware/Software Bundles

Portrait Displays, Inc. will not issue refunds on any software purchased. If hardware is returned from a discounted package that included both hardware and software, Portrait Displays, Inc. will subtract the full retail value of the software from the full retail price of the purchased bundle and refund the amount remaining. Portrait Displays, Inc. will accept returns for thirty (30) days upon receipt of hardware.

Portrait Displays, Inc. does care about the satisfaction of our customers, and we encourage any users experiencing difficulties with hardware or software to contact technical support before returning any items.

Sales Tax

The customer is responsible for payment of all applicable state and local taxes in the states of California and Washington, or for providing a valid sales tax exemption certificate. Please send tax exempt certificates to customerservice@portrait.com.

Shipping and Handling

Portrait Displays, Inc. will process items that are in-stock within 48 hours of purchase, excluding weekends and holidays. Please note – Items such as the C6 HDR2000 Colorimeter may take longer to ship, as those are first certified in Portrait Displays, Inc. calibration lab prior to shipping. Upon purchase of software items, customers may download software immediately from the Downloads page of the website, though receipt of license may take up to 48 hours, excluding weekends and holidays.

VAT, Import Duties and Fees

The customer is responsible for payment of all applicable VAT (Value Added Tax) and import duties or fees. Please check with your country’s importation laws and regulations before making a purchase.

Pricing

Portrait Displays, Inc. reserves the right to change prices for products at any time and to correct pricing errors that may inadvertently occur. Should Portrait Displays, Inc. reduce its prices on any offered product that you have purchased recently, please contact customer service, or email customerservice@portrait.com. On a case-by-case basis, Portrait Displays, Inc. may be able to issue store credit toward a future purchase for the price difference. Promotions that offer additional items with purchases are not eligible for matching with past orders.

For specific inquiries not covered, please contact Customer Service: customerservice@portrait.com.